The success and usability of technology is partially determined by the success of its technical materials. At a macro level, the foundation of successful technical communication projects is process; specifically, a thorough and organized approach to requirements determination, audience assessment, corporate change analysis, and project planning. Process also guides the development, review, usability testing, deployment, and maintenance phases of projects, allowing flexibility while keeping projects on track. At a micro level, success is determined by the professionalism of the materials themselves. Content must be well-written, complete, consistent, and thorough; reflect corporate style, terminology, and processes; match the needs and level of the readers; and include formatting and interactive elements that enhance comprehension and the overall user experience. As an experienced Senior Technical Writer and Technical Communications Consultant, Heidi Viher uses the macro and micro strategy when working with new companies, new projects, and new technologies. Contact Heidi Viher for more information.